Increase your sales with Skalpell CRM Sales Support and Web booking

How many patients try to call your clinic to make an appointment, and get trapped in a phone queue waiting until the right person is free to take their call? Web booking lets them book online at the right clinic, with the right doctor at the right time. And they can book at any time – day, night, or weekend.

The clinic decides how many and what type of consultation can be booked on the Web. All, or just a selection.

Skalpell includes an integrated system that identifies the patient, ensuring patient integrity.

Enquiry follow-up

An enquiry normally comes via the web or by phone from a potential patient/customer. Skalpell allows you to record and analyze enquiry statistics as well as individual follow up.

At a sales call with a patient, the sales person:
  • Gets questionnaires specially designed for each treatment. On these questionnaires the sales person enters adequate information relating to the patient and the treatment.
  • Registers what information, letters, offer, etc. have been sent to the patient.
  • Enters call follow-up instructions; e.g. a new call in a week’s time, printed information, etc.


The sales person can get call lists of patients to follow-up on every day, and also see statistics on number of consultations/treatments booked, etc.

Source of patient information

Advertising is expensive and needs to be evaluated. Every new enquiry is tagged by how the patient heard about the clinic. Statistics can easily be retrieved.

It is not unusual that some advertising or media give no result in terms of enquiries. It is essential to get accurate statistics, so you can learn from experience.

Statistics!

Knowledge creates motivation. The Skalpell statistics package offers over 60 standard reports, many of them related to sales and conversion rates. You can easily identify such results as:

  • Who made the most bookings
  • The current booking situation
  • What days and what time of day we make the most bookings
  • How many bookings are made on a normal day
  • How long the average normal sales call takes


If your personnel can use their time more effectively and successfully, the results will show on your bottom line as well as in terms of better staff morale.

How do you handle your enquiries today? Does somebody randomly answer the phone and give the potential customer the price and then hangs up?

To increase your sales, contact Metodika for a live demo!