The central nervous system for your clinic
This is Metodika EPM (Enterprise Practice Management), famously known as Skalpell
It handles all the data and all the administrative details – scheduling, medical-record keeping, patient interaction, SMS, billing, and statistical analysis – so you can spend your time caring for your patients.
Metodika EPM is designed for mid-to-large-sized organizations and operates on both Apple and Microsoft platforms.
It is created in close cooperation with prominent surgeons and managers from some of the world’s leading clinics. They told us about their need to reduce inefficiency in their clinics, so they could maximize valuable, hands-on time spent with their patients.
Today more than 200 clinics across Europe run customized versions of our software. That’s more than 7,500 health care professionals in 13 countries. A typical client sees a return on investment in less than 18 months.
The tools: Seven Guardians of Time
So we analyzed the workflow of several clinics and found a lot of risks for wasting time on tasks that slow things down. For any professional with a passion for caring for patients and building a prospering business around it, time thieves are very frustrating.
We finally ended up with seven crafty guardians of time, one for each critical part of a clinic’s workflow. And they’re still doing their job, at more and more clinics around the world. And we are still obsessed by our mission.
If you wish it’s perfectly ok to see our guardians of time just as seven easy-to-use tools to run an efficient business, reducing overlapping tasks, streamlining workflow, and providing you with invaluable possibilities to analyze and continuously improve your clinic.
Your call center is your patient’s first point of contact with your clinic. It’s also your chance to tracking potential customers and understanding and meeting their needs. The Call Center module (integrated into our CRM) helps categorize inquiries, identifying new patients while managing communications with existing ones. Our EPM provides you with lists of people who have contacted your clinic as well as fact sheets containing the information you need to build your business. You can integrate your marketing and sales activities with the calendar functionality and generate automatic follow-up letters and sales calls.
Your patients are the lifeblood of your clinic. Metodika helps you treat them accordingly.
Metodika EPM supports your practice from the moment a patient walks in the door. We streamline your intake process and prevent costly administrative oversights. The first step is registration. Our Front Office module helps you enter new patient data and checks to be sure all client financial and administrative requirements are met before you initiate consultation or procedures. Should you need them, the CRM automatically generates reminders for any missing health declarations.
After registration, you can track your patients’ progress and location in real time throughout your clinic. This means no scrambling, no second-guessing, and no loss of precious time. The Front Office module also manages payment, billing, and new appointment scheduling.
The doctor-patient relationship is the centerpiece of your clinical practice. Metodika EPM facilitates productive, rewarding interactions between you and your clients. We make sure your patients’ critical information is always at your fingertips, whether you are in the exam room or in the operating room. You consistently find clear, comprehensive information, complete with photographs, medical history, and your patient’s current concerns. New information can be entered rapidly using pre-made templates or via a simple text form. If you need pictures, just upload them from your clinic’s camera via wifi or USB connection.
When you are in surgery, you aim for perfection. Time is of the essence. Metodika EPM grants you immediate access to your patient records in the operating room. You can also track supplies and medical equipment used during any procedure. It’s a safe, reliable and efficient way to manage inventory and billing in one go.
Metodika EPM also includes the unique ability to set, start, and manage “timers,” which automatically track the duration of procedures. Timers provide invaluable data that can be used for statistical analysis, process improvement, and quality management. Timers are a powerful tool for comprehensively understanding your clinic’s operations and measuring its performance over time. They can be configured to measure any service in the clinic, including minor treatments and consultations.
The system enables you to track your patients anywhere in your clinic. It also displays available rooms and resources. Plus you can always log and register equipment and consumables used during procedures for later billing and record keeping. It will help your clinic to better manage stock and inventory, while making sure your patients are invoiced accurately.
Certain routine tasks can, and should, be automated without affecting patient care. Our software can schedule automatic reminders to notify patients of follow-up appointments. It also reminds your staff to check on patients at scheduled times after their procedures. Metodika EPM tracks outcomes for quality management and control. You can generate reports for a variety of purposes, including research and process improvement. When you let the system handle the mundane tasks your office staff becomes free to provide personal touch where it matters most.
The Metodika EPM system allows you to centralize data collection and analyses. This includes tracking patient financial data and generating invoices. The Metodika EPM invoicing tool processes all methods of payment, and it is compliant with each country’s specific legal regulations and requirements. Metodika EPM also offers you the flexibility of exporting financial data, including invoices and inventory, to most external accounting software systems.
Metodika EPM includes many pre-configured reports able to gather patient data for measuring key performance indicators (KPIs) such as caregiver, number of procedures and surgeries, treatments over time, and treatments per location. This method of data collection makes Metodika EPM user friendly and helps you keep track of all aspects of your business.
A Few Highlights
Metodika EPM, formerly known as Skalpell, is a medical administration tool that will help you automate, coordinate, streamline and manage your healthcare practice and day-to-day business. Below, a selection of our most valuable features are presented
Find Available Time (FAT)
Find Available Time (FAT) is a booking-system function and a proprietary algorithm within the Metodika EPM tool that saves your clinic time by electronically scheduling patients and at the same time cross-referencing your patients’ needs with available resources. This makes it an effective and time-saving booking-system that automatically identifies multiple appointment times, emphasizing optimal times for each surgery, treatment and procedure.
FAT will serve as a valuable medical administration tool that will increase efficiency, reduce downtime and add capacity to your healthcare practice.
Electronic medical records (EMR)
Metodika EPM includes a module for Electronic Medical Records (EMR). With the EMR module you will avoid spending time collecting medical data for your patients manually. EMR coordinates medical data from a wide range of different systems, locations and tools and makes it accessible in seconds, allowing you to modify and design fill-in forms so that you can collect the patient data you need, when you need it.
The module accepts unlimited data including photographs and other valuable patient data, and also allows you to track supplies and medical equipment used in procedures, treatments and surgeries. This makes EMR an accessible, effective and crucial tool for your practice.
Customer Relationship Management (CRM)
The Metodika EPM tool includes a CRM module built to connect your clinic to current and potential patients and clients. The CRM module is the first point of contact with your patients which allows you to understand and meet their needs.
The CRM module also allows you to integrate sales- and marketing activities with calendar functionality to generate follow-up letters and sales calls. In short, the CRM module is an effective and valuable tool that will help you manage and keep track of future patients and clients.
Business Process Management (BPM)
The BPM module identifies bottlenecks or trouble spots in your organization. With over 20 years of experience and accumulated knowledge, Metodika understands what makes a clinic successful. Our experts work closely with your staff to make your organization more streamlined and efficient.
The BPM module automates your processes and provides you with tools to continuously monitor and measure outcomes. BPM manages billing and inventory, as well. Plus you can export data from the BPM module directly to your bookkeeping software.
Quality Management System (QMS)
We know you need to manage risk as well as maximize patient satisfaction. The QMS module detects risk by closely monitoring the results and outcomes of all clinical procedures. It automatically flags areas that need attention, in everything from surgical procedures to patient satisfaction. The QMS reveals trends and patterns so you can make changes pro-actively rather than re-actively.
Key Performance Indicators (KPI)
The KPI module brings you deep insight into the business practices and health outcomes at your clinic. It can incorporate endless variability, allowing you to track the duration of procedures, resources used, costs and expenses, and how and where your clinic actually earns revenue.
We can help build special reports to almost any level of detail. Want to know who is the fastest surgeon with the most satisfied patients? The outcome of a special procedure in a specific clinic or an entire region? How much income each care giver generates per month? Over the past six months? No problem.
Other things we believe you would also like to know
Never assuming one size fits all.
The starting point is always our proven Metodika EPM platform, a robust core functionality with flexible add-ons tailored to the needs of our clients in collaboration with them. Then we listen and learn from our new customers to be able to deliver a highly flexible solution, easy to use, simple to install, and providing a rapid return on investment.
Always according to local regulations
Our team carefully tracks all external regulations and legislation, so you can be sure always to be in regulatory compliance in a constantly evolving healthcare ecosystem.
Your servers can be located anywhere. Some of our clinics prefer on-site placement for all their equipment. Others want simple terminals for inputting and retrieving medical records and other information. Larger organizations with multiple locations often prefer a combination of both. No matter how you configure your system, your clinic data is guaranteed to be easily accessible. We are happy to discuss the pros and cons of various alternatives.
One location as well as several, in different IT environments
Many of our clients need access from more than one location. Perhaps your organization has clinics in different cities or countries. Perhaps your caregivers continually travel, consulting or conducting procedures in new locations. Or perhaps you simply prefer to log those final medical records after dinner, in the comfort of your own home. Our solutions work in all standard IT environments. You can even mix hardware platforms.
Nine different languages
Today we have customers in 13 countries who run Metodika EPM in nine languages. If your language is not already available, talk to us.
Easy to get more features or a custom solution
Metodika EPM comes with a comprehensive set of features and functionalities. However, your clinic might have a procedure, process, or requirement that is truly unique. Then our team of experts and software developers can design and build custom features and fully integrate them into your version of our package.
We’re happy to recommend the technical stuff
For a typical local installation at a small clinic with up to 10 concurrent users, we suggest the following hardware:
- Server: a Mac mini with a minimum of 2 cores and 4GB RAM (or the equivalent windows-based hardware).
- On the client side, you can run any recent Mac or PC with a minimum of 2 GB RAM and screen resolution of 1280x800.
- For backup, we recommend an extra hard drive configured with RAID 10 (or equivalent). We do not recommend a Network Attached Storage unit (NAS).
In 2014 Metodika’s customers used our EPM software for over 2.7 million continuous hours. If your hardware should fail, automatic backup procedures make sure you are up and running quickly, with no loss of data.
Our permissions module allow you to restrict access to different modules for individuals or user groups. For medical records you can hone permissions further restricting read or write access per patient and entry.
In 2010 Metodika EPM became the second approved EMR system (after Siemens Medical) to be CE-certified throughout Europe as a Medical Device Class 1. This is now an EU-directive for all electronic medical records sold in Europe. Ask your current supplier about their EU-compliance.
You can book appointments with all systems. With Metodika Human Business, you can book thousands of appointments with one click.
Would you like to know more?
Metodika Human Business is an Occupational Healthcare System that will allow you to reduce time on administrative, unnecessary and time consuming tasks. Metodika Human Business will help you streamline processes and make your day-to-day business more efficient.
At Metodika we are passionate about time. We save time and safeguard it so you can spend it where it counts.
Metodika Human Business is:
- CE-certified as a medical device class 1
- The only Occupational Healthcare Systems provider with knowledge about API integrations
- Cost efficient and will guarantee you the highest ROI on the market
- Available in 8 languages
- Compatible with both Mac and Windows
- Offering continuous client requested development
- Completely secure as we have never lost any patient data - ever
- Offering cleaned and and imported data with every new client
With Metodika Human Business the control is at your fingertips.
Metodika Human Business can make large sets of data about your clients corporate health easy to understand and presentable.
With Metodika Human Business you can handle large client structures, agreements, finance, contact journals, employee registers and let your clients access data through the web completely secure.
- Intelligent tools
- Secure environment
- Stable and tested database
- Custom development
- Third party compatibility
Integrated CRM system that keeps track of workflows and customer communication activities.
Integrated mass mailing functionality. Let Metodika Human Business find suitable recipients of your market communication.
Hospital class patient registry with all patient related data in one place.
Communicate lab requests and lab results both within your organization and to external labs.
Metodika Human Business is packed full of integration standards with national authorities and complies with market regulation.
Metodika Human Business keeps track of all resources needed to complete your deliveries.
Interactive contact journals
You can communicate directly to the clients through the web.
Linked Dynamic Forms
Create your own health questionnaires and let the system communicate with the employees/patients directly.
Flexible employee registers
The employee register will follow the employee, regardless of employment.
Enterprise client agreements
Framework agreements valid for sets of subsidiaries within corporate client structure.
Let Metodika Human Business be the backbone of your systems infrastructure and let other systems integrate to it through our Web API.
→ INTELLIGENT TOOLS
Metodika Human Business can handle more than 150.000 price lists within the same client. Price lists can adjust prices based on time, delivery location and delivery company. You can update sets of price lists easily based on index or a percentage increase.
Make patients and client employees work for you by letting them register their data directly into the journal. Metodika Human business will present the data in a structured manor to the caregivers when they need it.
Manage large sets of client agreements and their billing with ease.
Metodika Human Business is 100 % GDPR compliant.
Employee healthcare overview
Let Metodika Human Business give the stats on a client's employees billing, deliveries, costs and time consumption.
Let the system help you book large orders. With Metodika Human business you can book any number of appointments and then the system will help the customer employees to set a time for their appointments.
Let your Key Account Managers see their sales progress and their sales pipe change in real time.
Metodika Human Business contains a full deviation tracking tool. Keep track of any deviations and use the data to improve your Quality.
Let the deliverer sign their delivery. No-one else knows what has been produced better than the staff member making the delivery, thus simplifying invoicing.
With Metodika Human Business we have created tools that will let you take back the control over your day-to-day financial processes.
There is no need for dedicated financial business systems - Metodika Human Business is an “all-in-one” solution.
Highly cost efficient and guaranteed R.O.I.
- Battle hardened - proven and approved for 25 years
- “All-in-One” system
- Cost efficient
- Lower license fees
- Self-written invoices
- Reinvests in development to have cutting-edge technology
KPI and Statistics
Metodika Human Business contains over 200 statistical reports. Many of which are multifaceted and can answer different questions from within the same report.
Open Database Connection
The database is SQL compatible and makes integration of external reporting software such as Qlik or MS ReportBuilder an easy task.
Agreements creates the invoices automatically, just for you to approve and send. Deliveries are approved and invoiced directly according to agreements by any user.
Fully integrated pre-accounting system that can export Accounting to Visma, Fortnox etc.
Smart financial licensing model
We only bill concurrent users, not named user accounts.
Client managers are presented relevant and current information in real time to avoid financial surprises.
Your staff and your clients employees will gain a higher level of well-being and job satisfaction, by a reduced administrative burden.
Tedious scheduling is history.
With tools - designed by humans for humans - the job gets easier and more fun!
- Proactive workflows
- Every click counts
- The data you need when you need it
- AI suggested journal templates